Shipping policy
Free shipping on every order
Shipping is free on all orders at Evella - no minimum spend, no threshold. The free rate is applied automatically at checkout.
At checkout you may also see an optional paid upgrade, Skip the Line - Priority Processing & Insured Shipping. It is entirely optional: it moves your order to the front of our processing queue and adds shipping insurance. Free standard shipping stays available on every order.
Where we ship
We currently ship to Australia, the United States, the United Kingdom, Canada and Austria. If your country is not listed, checkout will not be able to offer a delivery option - please email support@evella.store and we will let you know when we open your region.
Order processing time
Orders are processed within 1-2 business days (Monday to Friday). Orders placed after 12:00 PM AEST, or on weekends and public holidays, are processed on the next business day.
Delivery times
Standard delivery: 7-15 business days after processing.
Express delivery: 5-7 business days after processing.
Delivery times are estimates counted from dispatch, not from the order date, and may vary with your location, customs clearance and carrier delays.
Order tracking
Once your order ships you will receive a tracking number by email. Tracking can take 2-5 business days to show its first scan.
Customs, duties and taxes
For international orders, any customs fees, import duties or taxes charged by your country are the responsibility of the customer and are not included in the price paid at checkout.
Incorrect address
Please make sure your shipping address is complete and correct before placing an order. We are not responsible for non-delivery, or delivery to the wrong address, caused by an error, omission or typo in the address supplied. Orders lost this way are not eligible for a refund or a free replacement.
Packages marked as Delivered
Evella relies on the tracking information provided by our carriers and their local delivery partners. Once a package is marked Delivered to the address given at checkout, risk of loss passes to the customer. We are not responsible for packages stolen or misplaced after a confirmed delivery scan. Please contact your local postal service or file a claim directly with the carrier.
Damaged in transit
If your package arrives damaged, email support@evella.store with a photo within 7 days of delivery and we will take care of it.
Contact
Evella - support@evella.store. Monday to Friday, 9:00am to 5:00pm AEST. We reply to all messages within 24 hours.